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    FAQs

    • Domestic Skip Hire
    • Commercial Skip Hire
    • Grab Hire
    • Muck Away
    • Commercial Waste Collections
    • Aggregates

    Here to Help

    We understand that you may have queries about our waste management service as it may not be something you deal with everyday. We have put together a list of our most frequently asked questions with answers to help you where possible. If your question is not answered below, don’t hesitate to contact one our our experienced team for more assistance as we are only too happy to help. Alternatively, leave us a message via our ‘Contact Us’ tab on the side of this page where one of the team will get in touch with you.

    What can I put in the skip?

    Below is a list of waste types that are permitted to be disposed of within our mixed waste skips. If you are unsure about any waste types not listed, please do not hesitate to contact a member of our team on 01778 394044 for further information.

    • Brick
    • Soil

    • Rubble

    • Aggregate
    • Concrete

    • Timber

    • Metal

    • Green waste

      Green Waste

    • Plastic

    • Paper

    • Cardboard

    • Furniture

    • General waste

    What can’t I put in a skip?

    Below is a list of waste types that are not permitted to be disposed of within our mixed waste skips. If you are unsure
    about any waste types not listed, please do not hesitate to contact a member of our team on 01778 394044 for further
    information.

    • Asbestos

      Asbestos

    • Plasterboard (call for advice)

    • Tyres

    • Refrigerators and Freezer units

    • Gas bottles

    • Hazardous or toxic waste

    • Oils and lubricants

    • Paints or paint tins

    • Solvents

      Solvents

    • VDU’s

    • Waste Electrical Equipment

    How long can I keep the skip for?

    All skips are based on a 7 day hire unless otherwise arranged at the point of order. Longer hire periods are available and should be discussed with your call handler. If you require any further assistance, please do not hesitate to contact a member of our team on 01778 394044 for information.

    What should I do if I want to keep the skip longer than 7 days?

    Skip hire periods can be extended at an additional cost. If you wish to extend the hire of the skip, please do not hesitate to contact a member of our team on 01778 394044 for assistance.

    Can the skip go on the road?

    Yes… but only with express permission given by the local Highways Authority. Skip Permits are arranged by BSH Recycling, take 5 full working days to process and are at an additional cost to the hire of a skip. It is an offence to place a skip on the public highway without permission.

    How and when do I pay for the skip?

    Services must be paid for at the point of hire, either by debit/credit card over the telephone. BSH Recycling DO NOT accept cash upon arrival.

    How full can I load the skip?

    The contents of the skip should not exceed the sides and should form a level load. This is in order to ensure the safe transportation of the load from site to depot. Any skips that do not comply will not be collected by our drivers and it will be the hirer’s responsibility to rectify the issue.

    What time will my skip be delivered?

    BSH Recycling deliver skips between 07.00 and 17.00, Monday to Friday. For a more specific time of delivery, please make this request at the point of order (as this may affect your booking).

    Can you drop the skip over my hedge/wall?

    BSH Recycling drivers are trained professionals… upon arrival, drivers will identify the most suitable location to drop the skip. Drivers will only drop skips in locations which are safe and have the required access.

    How wide does the access need to be?

    You will need 11ft to allow our vehicles access. It will also need to be free from low hanging branches, power lines and manhole covers to prevent obstruction.

    Can I move the skip to suit me?

    No! Once the skip has been placed, it cannot be moved unless by a BSH Recycling Driver. Skips are sited in locations suitable for delivery and collection where damage will not be caused. If you move the skip, you may inadvertently move the skip into a position that prevents or hinders collection.

    How do I arrange collection of the skip?

    All skips are booked for a 7-day hire (unless otherwise arranged at the point of order), however, if you need a collection sooner, don’t hesitate to call our team on 01778 394044 or email us at [email protected]

    Where does the waste from the skip go?

    BSH Recycling operates two Waste Transfer Stations which accepts all waste collected from the skip hire division. We have invested heavily in our processes, people and plant to ensure maximised recycling, recovery and diversion from landfill. For more information, please see our ‘The Waste Journey’ page.

    What size skip should I order?

    The size of skip required always depends on the scale of your project and the volume of waste being disposed of. Please don’t hesitate to contact one of our experienced team on 01778 394044 for advice. Alternatively, please see our ‘Skip Sizes’ page, located under ‘Skip Hire’.

    How long does it take for a skip to arrive after booking?

    BSH Recycling offer same day/next day delivery services where possible however this may not be the case at all times. To find our earliest availability in your area, book a skip via our Online Booking Platform with 6 easy steps.

    Do your skips have drop doors?

    4, 6 and 8 yard skips can be supplied with drop down doors. Please specify at the point of order which way you wish the door to face when delivered.

    What can I put in the skip?

    Below is a list of waste types that are permitted to be disposed of within our mixed waste skips. If you are unsure about any waste types not listed, please do not hesitate to contact a member of our team on 01778 394044 for further information.

    • Brick
    • Soil

    • Rubble

    • Aggregate
    • Concrete

    • Timber

    • Metal

    • Green waste

      Green Waste

    • Plastic

    • Paper

    • Cardboard

    • Furniture

    • General waste

    What can’t I put in the skip?

    Below is a list of waste types that are not permitted to be disposed of within our mixed waste skips. If you are unsure
    about any waste types not listed, please do not hesitate to contact a member of our team on 01778 394044 for further
    information.

    • Asbestos

      Asbestos

    • Plasterboard (call for advice)

    • Tyres

    • Refrigerators and Freezer units

    • Gas bottles

    • Hazardous or toxic waste

    • Oils and lubricants

    • Paints or paint tins

    • Solvents

      Solvents

    • VDU’s

    • Waste Electrical Equipment

    Do you offer Business Accounts?

    Yes! BSH Recycling do offer credit accounts for commercial and trade customers. Please download our Account Application from the link below or call our office on 01778 394044 for more information.

    How long can I keep the skip for?

    All skips are based on a 7 day hire unless otherwise arranged at the point of order. Longer hire periods are available and should be discussed with your call handler. If you require any further assistance, please do not hesitate to contact a member of our team on 01778 394044 for information.

    What should I do if I want to keep the skip longer than 7 days?

    Skip hire periods can be extended at an additional cost. If you wish to extend the hire of the skip, please do not hesitate to contact a member of our team on 01778 394044 for assistance.

    Can the skip go on the road?

    Yes… but only with express permission given by the local Highways Authority. Skip Permits are arranged by BSH Recycling, take 5 full working days to process and are at an additional cost to the hire of a skip. It is an offence to place a skip on the public highway without permission.

    How and when do I pay for the skip?

    Services must be paid for at the point of hire, either by debit/credit card over the telephone or BACS payment. BSH Recycling DO NOT accept cash upon arrival.

    How full can I load the skip?

    The contents of the skip should not exceed the sides and should form a level load. This is in order to ensure the safe transportation of the load from site to depot. Any skips that do not comply will not be collected by our drivers and it will be the hirers responsibility to rectify the issue.

    What time will my skip be delivered?

    Please discuss time of delivery at the point of order so that this can be addressed. BSH Recycling do attempt to cater for commercial customers’ needs where possible.

    How wide does the access need to be?

    You will need 11ft to allow our vehicles access. It will also need to be free from low hanging branches, power lines and manhole covers to prevent obstruction.

    Can I move the skip to suit me?

    No! Once the skip has been placed, it cannot be moved unless by a BSH Recycling Driver. Skips are sited in locations suitable for delivery and collection where damage will not be caused. If you move the skip, you may inadvertently move the skip into a position that prevents or hinders collection.

    How do I arrange collection of the skip?

    All skips are booked for a 7-day hire (unless otherwise arranged at the point of order), however, if you need a collection sooner, don’t hesitate to call our team on 01778 394044 or email us at [email protected]

    Where does the waste from the skip go?

    BSH Recycling operates two Waste Transfer Stations which accepts all waste collected from the skip hire division. We have invested heavily in our processes, people and plant to ensure maximised recycling, recovery and diversion from landfill. For more information, please see our ‘The Waste Journey’ page.

    How long does it take for a skip to arrive after booking?

    BSH Recycling offer same day/next day delivery services where possible however this may not be the case at all times. To find our earliest availability in your area, book a skip via our Online Booking Platform with 6 easy steps.

    Do your skips have drop doors?

    4, 6 and 8 yard skips can be supplied with drop down doors. Please specify at the point of order which way you wish the door to face when delivered.

    How much can the grab lorry carry?

    The BSH Recycling Grab Lorries are 32 tonne, 8 wheeled vehicles which can carry a maximum of 16 tonnes, ideal for transporting and unloading large quantities of inert material quickly. With a 6-meter reach, the Grab Lorry Operator can retrieve material from locations with tight access without the need to manually load skips.

    What material is the grab lorry able to carry?

    The main purpose of the BSH Recycling Grab Lorry is to remove large quantities of inert material from site.

    How wide must the access entrance be?

    You will need 11ft to allow our vehicles access. It will also need to be free from low hanging branches, power lines and manhole covers to prevent obstruction.

    How and when do I pay for the grab hire service?

    Services must be paid for at the point of hire, either by debit/credit card over the telephone or BACS payment. BSH Recycling DO NOT accept cash upon arrival.

    What is the reach of the grab arm?

    At full extension, the grab arm can reach 6 meters to retrieve waste from hard to access locations.

    Can it lift material from over the wall?

    If the BSH Recycling Grab Lorry is able pull alongside the obstacle, it is able to reach material over a height of approximately 10ft, however, this can be affected by additional factors.

    How long does it take to load the grab lorry?

    If the material is accessible and free from obstruction, it will take approximately 15-20 minutes to load a grab lorry, however, this can fluctuate, depending upon the material, access and additional factors.

    How much can the tipper lorry carry?

    The BSH Recycling Tipper Lorries are 32 tonne, 8 wheeled vehicles can carry a maximum of 20 tonnes, ideal for transporting large quantities of inert material quickly.

    How wide must the access entrance be?

    You will need 11ft to allow our vehicles access. It will also need to be free from low hanging branches, power lines and manhole covers to prevent obstruction.

    What material can the tipper lorry carry?

    Tipper Lorries can remove soil, brick and rubble in 20 tonne loads, making it an economic alternative to skips where large quantities of material are to be removed.

    How and when do I pay for the tipper hire service?

    Services must be paid for at the point of hire, either by debit/credit card over the telephone or BACS payment. BSH Recycling DO NOT accept cash upon arrival.

    How can I get a quote for a commercial waste bin?

    BSH Recycling have an ever-growing Commercial Waste Collection Service. Please give our team a call on 01778 394044 for a quote (Monday – Friday 08.00-17.00).

    I have one kind of waste, is this something you can provide a bin for?

    BSH Recycling are able to provide a commercial waste bin for multiple waste types including; general waste, dry mixed recycling and cardboard waste. Separate bins for segregated waste aids in enabling BSH Recycling to maintain high levels of recycling, recovery and diversion from landfill.

    I don’t know what size wheelie bin I require, can you help?

    BSH Recycling have a handy guide for our full range of wheelie bins where you can find dimensions, capacity information and images. If you need any further advice, please do not hesitate to contact one of our experience team for additional advice.

    How can I report a missed collection?

    For any customer service issues, please phone our office on 01778 394044 and an experienced member of our team will assist with your query.

    Am I tied into a contract with BSH Recycling?

    BSH Recycling Commercial Waste Collection customers enter into a 12-month contract upon receipt of their wheelie bin. 3 months’ notice from the end of the term is required to exit the contract.

    Am I charged for a Duty of Care Certificate?

    No! BSH Recycling provide the Duty of Care Certificate as part of the complete service we offer.

    Is there a rental charge for my wheelie bin?

    No! BSH Recycling do not charge a rental charge for its wheelie bins. Frequency of empty will have been pre-determined within the contract between BSH Recycling and you (the customer).

    What is the size of 6F2?

    Certified 6F2 supplied by BSH Recycling is a recycled product and is comprised of a mixture of concrete, brick and other aggregates, crushed to produce a product that is between 0mm-60mm.

    What is 6F2 suitable for?

    Our 6F2 is ideal as an inexpensive sub base for landscaping, drainage layers, hard-standings and a variety of other building projects.

    Is the recycled hardcore product certified?

    Yes. Our 6F2 is a certified product. Please find the certificate below for viewing or download.

    How is the Hardcore delivered?

    BSH Recycling have numerous methods of delivery, depending upon the quantity of 6F2 needed. Small quantities can be delivered in tonne bags, large quantities can be tipped onto site by a skip lorry and 20 tonne loads can be delivered by our fleet of tippers. BSH Recycling have the solution for all of your aggregate needs.

    Is the Screened Topsoil certified?

    No, the Screened Soil is not certified. BSH Recycling process material that passes through our Waste Transfer Stations and this results in the production of our Screened Topsoil.

    How fine is the screened top soil?

    The recycled screened soil is filtered through 10mm screening plates to remove large stones, debris and rubbish. Despite this, the product is a recycled material so may contain some small stones which cannot be taken out in the filtering process.

    What is the minimum I can order?

    Our minimum order of Screened Topsoil for delivery is 1 tonne.