Bourne Skip Hire and Recycling Limited (trading as BSH Recycling)
Last updated: 17 August 2026
Bourne Skip Hire and Recycling Limited (trading as BSH Recycling) (“we”, “us”, “our”) is a waste management, skip hire and recycling company. We are the “data controller” for the personal information described in this policy, which means we decide how and why your personal information is used.
Registered company name: Bourne Skip Hire and Recycling Limited
Company registration number: 04545691
Registered office: Cherry Holt Road, Bourne, Lincolnshire, PE10 9LA
Trading address(es): Cherry Holt Road, Bourne, Lincolnshire, PE10 9LA / Vicarage Farm Rd, Cambridgeshire PE1 5TP
ICO registration number: ZB316680
How to contact us about your data:
Email: info@bshrecycling.co.uk
Post: Data Protection, Cherry Holt Road, Bourne, Lincolnshire, PE10 9LA
Telephone: 01778 394044
This policy explains what personal information we collect, why we collect it, what we do with it, and what rights you have. It applies to our website at bourneskiphire.biz/bshrecycling.co.uk, our online booking system, and to information we collect over the phone, by email, in person at our sites, and through our vehicles.
When you request a quote, book a skip or waste collection, register an account, sign up to our emails, enter a competition or contact us, we may collect:
As a licensed waste carrier and operator we are legally required to record details of the waste we handle. Waste transfer notes and hazardous waste consignment notes contain the name and address of the waste producer, which may be personal information where you are an individual or a sole trader.
If you apply for a job with us we collect the information in your application, CV and covering letter, references, and any information gathered during interview. Where a role requires it we may also carry out right-to-work checks and driving licence checks.
We may receive your information from third parties including credit reference agencies (for commercial accounts), our online booking and payment providers, comparison or lead generation sites, and publicly available sources such as Companies House.
Under UK data protection law we must have a “lawful basis” for using your personal information. The table below explains what we use your information for and which basis applies.
| What we use it for | Lawful basis |
| Providing quotes and responding to your enquiries | Legitimate interests (responding to requests for our services) / Steps prior to entering a contract |
| Taking and fulfilling bookings, delivering and collecting skips and containers | Performance of a contract |
| Taking payment, invoicing and chasing unpaid accounts | Performance of a contract / Legitimate interests (recovering money owed) |
| Managing your account and providing customer service | Performance of a contract |
| Keeping waste transfer and hazardous waste records | Legal obligation |
| Complying with environmental permits, duty of care and Environment Agency requirements | Legal obligation |
| Health and safety, incident and accident investigation | Legal obligation / Legitimate interests |
| Site CCTV and vehicle camera footage | Legitimate interests (crime prevention, safety, insurance and defending claims) |
| Vehicle tracking and route planning | Legitimate interests (efficient operations and customer service) |
| Sending marketing emails to individuals who have opted in | Consent |
| Sending marketing about similar services to existing customers | Legitimate interests, in line with the “soft opt-in” rules |
| Marketing to business contacts at corporate customers and prospects | Legitimate interests (promoting our services to relevant businesses) |
| Running competitions and prize draws | Consent / Performance of a contract (competition terms) |
| Improving our website and understanding how it is used | Consent (for non-essential cookies) |
| Managing complaints, disputes and legal claims | Legitimate interests (establishing, exercising or defending legal claims) |
| Credit checking commercial account applications | Legitimate interests (assessing credit risk) |
| Recruitment and assessing applications | Legitimate interests / Steps prior to entering a contract / Legal obligation (right to work) |
| Accounting, tax and statutory records | Legal obligation |
Where we rely on legitimate interests, we have considered whether those interests are outweighed by your rights and freedoms, and concluded that they are not. You can ask us for more detail on this assessment, and you have the right to object — see section 7.
We will only send you marketing emails or text messages as an individual where you have told us we can, or where you are an existing customer, we are marketing similar services, and we gave you a clear opportunity to opt out when we took your details.
You can opt out at any time by clicking “unsubscribe” in any marketing email, replying STOP to any text message, or contacting us using the details in section 1. Opting out of marketing will not stop us sending you service messages about a booking you have made.
We may also market to business contacts by email, post or telephone. If you do not want to hear from us, tell us and we will stop.
We do not sell, rent or trade your personal information to third parties for their own marketing.
We do not sell your personal information. We share it only where necessary, with:
Our suppliers act on our instructions under written contracts requiring them to keep your information secure and to use it only for the purposes we specify.
We aim to store and process your personal information within the UK and the European Economic Area (EEA).
Some of our suppliers — for example email, cloud storage or analytics providers — may store or access data outside the UK. Where that happens, we make sure an appropriate safeguard recognised under UK data protection law is in place, such as UK adequacy regulations, the UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses. You can ask us for details of the safeguards we use.
We keep personal information only for as long as we need it. In general:
| Type of record | How long we keep it |
| Enquiries and quotes that do not lead to a booking | 12 months |
| Customer and booking records, invoices and accounting records | 6 years from the end of the tax year in which the relationship ended |
| Waste transfer notes | 2 years (as required by law) |
| Hazardous waste consignment notes | 3 years (as required by law) |
| Site CCTV footage | 30 days, unless retained for an ongoing investigation, insurance claim or legal proceedings |
| Vehicle camera footage | 30 days, unless retained as above |
| Vehicle tracking data | 12 months |
| Call recordings | 6 months |
| Marketing contact details and consent records | Until you opt out, and we review our marketing list every [24] months |
| Unsuccessful job applications | 6 months after the recruitment process ends |
| Employee records | 6 years after employment ends |
| Website analytics data | 26 months |
Where we no longer need your information we will securely delete or anonymise it.
Under UK data protection law you have the right to:
These rights are not absolute and some only apply in particular circumstances. For example, we may not be able to delete information we are legally required to keep, such as waste transfer records.
To exercise any of these rights, contact us using the details in section 1. We will respond within one month. We may ask you for proof of identity first. There is normally no charge.
Complaints. If you are unhappy with how we have handled your personal information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk
Our website uses cookies and similar technologies. Cookies are small text files placed on your device that help a website work, remember your preferences, and tell us how the site is being used.
We use:
We will only place functional, analytics and marketing cookies on your device with your consent. You can accept, reject or change your preferences at any time using our cookie banner or the “Cookie settings” link in our website footer, and by changing your browser settings.
We take appropriate technical and organisational measures to protect your personal information, including access controls, encryption of our website and booking system, secure hosting, restricted access to CCTV footage, and staff training. Unfortunately no transmission of data over the internet can be guaranteed as completely secure. Where we are required to do so, we will report a personal data breach to the ICO and, where the risk to you is high, to you directly.
Our services are not directed at children and we do not knowingly collect personal information from anyone under 18. Where we run competitions on social media, entrants must be aged 18 or over unless the competition terms say otherwise.
Our website may contain links to other sites. This policy does not apply to those sites and we are not responsible for their privacy practices. Please read their own privacy policies.
We may update this policy from time to time. The date at the top shows when it was last changed. Where the changes are significant, we will tell you directly. Please check back periodically.
If you have any questions about this policy or about how we use your personal information:
Email: info@bshrecycling.co.uk
Telephone: 01778 394044
Post: Data Protection, Bourne Skip Hire and Recycling Limited, Cherry Holt Road, Bourne, Lincolnshire, PE10 9LA